Why aren't my flashcards syncing between devices?+
Sync issues are usually resolved by: (1) Ensuring you're logged into the same account on both devices, (2) Checking your internet connection, (3) Pulling down to refresh on the mobile app, (4) Logging out and back in. If problems persist, go to Settings > Advanced > Force Sync, or contact our support team at Ibrahim@goodoff.co.
The app is running slowly. How can I fix this?+
Try these steps in order: Clear the app cache (Settings > Storage > Clear Cache), restart the app, update to the latest version from your app store, ensure you have at least 500MB of free storage. For very large decks (10,000+ cards), performance may vary on older devices. If issues persist, contact support with your device model and OS version.
Can I recover deleted flashcards?+
Yes! Recently deleted cards are moved to the Trash and can be recovered for up to 30 days. Go to your deck, tap the menu icon, and select 'Trash' to restore cards. After 30 days, cards are permanently deleted. We recommend exporting important decks as backups periodically.
Which devices and browsers are supported?+
Mobile: iOS 16+ and Android. Web: All modern browsers including Chrome, Firefox, Safari, and Edge (latest 2 versions).
I'm having trouble logging in. What should I do?+
First, try resetting your password via the 'Forgot Password' link on the login screen. If you signed up with Google or Apple, make sure you're using the same sign-in method. Clear your browser cookies or app cache and try again. If you're still locked out, email Ibrahim@goodoff.co with your account email and we'll help you regain access.
How do I report a bug?+
You can report bugs through: (1) The in-app feedback button (shake your phone or tap Settings > Report Bug), (2) Our support page at goodoff.co/support, (3) Email Ibrahim@goodoff.co with a description of the issue, steps to reproduce it, your device info, and screenshots if possible. We investigate all bug reports within 24 hours.
What are the storage limits for flashcards and media?verify+
Storage limits depend on your current plan and are shown in the app. Individual images are limited to 10MB each, and audio files to 20MB. You can check your current storage usage and limits in Settings > Storage.
How much mobile data does GoodOff use?+
Text-only study sessions use minimal data (under 1MB per session). Sessions with images use more depending on card content, typically 5-20MB per session. To minimize data usage, enable 'Download on Wi-Fi Only' in Settings > Data Usage, which pre-downloads media when connected to Wi-Fi. Offline mode uses zero data.
Is GoodOff accessible for users with disabilities?verify+
Yes, accessibility is a priority. GoodOff supports VoiceOver (iOS), TalkBack (Android), and screen readers on web. We follow WCAG 2.1 AA guidelines with proper contrast ratios, focus indicators, and semantic HTML. Keyboard navigation is fully supported on web. If you encounter any accessibility issues, please let us know at Ibrahim@goodoff.co.
Does GoodOff work with screen readers?+
Yes! All interactive elements are properly labeled with ARIA attributes. Cards can be read aloud by screen readers, and all buttons, menus, and navigation elements are accessible. We test regularly with VoiceOver, TalkBack, NVDA, and JAWS. The study interface supports full keyboard navigation so you can review cards without a mouse.