Refund Policy

Our commitment to your satisfaction.

Last updated: July 18, 2025

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all new Pro and Team subscriptions. If you're not satisfied with GoodOff within the first 7 days, we'll refund your payment in full.

No questions asked - though we'd appreciate feedback to help us improve!

Eligible for Refund

  • First-time Pro or Team subscriptions within 7 days
  • Accidental duplicate purchases
  • Technical issues preventing service use
  • Billing errors or overcharges

Not Eligible for Refund

  • Subscriptions after the 7-day guarantee period
  • Renewal payments for existing subscriptions
  • Partial month refunds for cancelled subscriptions
  • Services already consumed or downloaded

How to Request a Refund

To request a refund:

  1. Email [email protected] within 7 days of purchase
  2. Include your account email and order number
  3. Briefly explain the reason for your refund request
  4. We'll process your refund within 5-10 business days

Processing Time

Once approved, refunds are processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Contact

For refund requests and billing questions:
Email: [email protected]
Support: [email protected]