Our refund terms.

7-day money-back guarantee

We offer a 7-day money-back guarantee for first-time paid Starter, Pro, and Max subscriptions. If you're not satisfied with GoodOff within the first 7 days after purchase, we'll refund your payment in full.

No questions asked - though we'd appreciate feedback to help us improve!

Eligible for refund

• First-time paid Starter, Pro, or Max subscriptions within 7 days of purchase
• Accidental duplicate purchases
• Technical issues preventing service use
• Billing errors or overcharges

Not eligible for refund

• Subscriptions after the 7-day guarantee period
• Renewal payments for existing subscriptions
• Partial month refunds for cancelled subscriptions
• Services already consumed or downloaded

How to request a refund

To request a refund:

1. Email [email protected] or [email protected] within 7 days of purchase
2. Include your account email and order number
3. Briefly explain the reason for your refund request
4. We'll process your refund within 5-10 business days

Processing time

Once approved, refunds are processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Contact

For refund requests and billing questions:

• Email: [email protected] or [email protected]