7-day money-back guarantee
We offer a 7-day money-back guarantee for first-time paid subscriptions. If you're not satisfied with GoodOff within the first 7 days after purchase, we'll refund your payment in full.
No questions asked - though we'd appreciate feedback to help us improve!
Eligible for refund
- First-time paid subscriptions within 7 days of purchase
- Accidental duplicate purchases
- Technical issues preventing service use
- Billing errors or overcharges
Not eligible for refund
- Subscriptions after the 7-day guarantee period
- Renewal payments for existing subscriptions
- Partial month refunds for cancelled subscriptions
- Services already consumed or downloaded
How to request a refund
To request a refund:
- Email Ibrahim@goodoff.co or sana@goodoff.co within 7 days of purchase
- Include your account email and order number
- Briefly explain the reason for your refund request
- We'll process your refund within 5-10 business days
Processing time
Once approved, refunds are processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Contact
For refund requests and billing questions:
- Email: Ibrahim@goodoff.co or sana@goodoff.co